Survey | Medical Device Manufacturer | Slovakia | Sky Medical

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Customer satisfaction survey

Dear Customer,

Sky Medical a.s. would like to have your feedback on our performance by our Customer Satisfaction Survey. Please help us improve our performances by answering a few questions about your experience working with us. This short survey will take no more than five minutes and your answers will remain confidential. Your responses will be used solely to understand your needs and to improve the quality and our performance as your supplier.

Customer information

Full company name

Filled by

Country

Position

Email address

Remarks and comments

Please rank the current performance of Sky Medical, with 5 being excellent performance, and 1 being very poor performance (5 above expectations; 4 completely up to expectations; 3 meeting expectations; 2 rarely up to expectations; 1 far from expectations and N/A not available)

Sales service

Ease of contact with the sales manager *

5 above expectations

4 completely up to expectations

3 meeting expectations

2 rarely up to expectations

1 far from expectations

N/A not available

Prompt response of the sales manager *

5 above expectations

4 completely up to expectations

3 meeting expectations

2 rarely up to expectations

1 far from expectations

N/A not available

Timing and completeness of quotes / estimates *

5 above expectations

4 completely up to expectations

3 meeting expectations

2 rarely up to expectations

1 far from expectations

N/A not available

Quality of the Relationships

Clear identification of your contacts *

5 above expectations

4 completely up to expectations

3 meeting expectations

2 rarely up to expectations

1 far from expectations

N/A not available

Ease of contact *

5 above expectations

4 completely up to expectations

3 meeting expectations

2 rarely up to expectations

1 far from expectations

N/A not available

Staff courtesy and helpfulness *

5 above expectations

4 completely up to expectations

3 meeting expectations

2 rarely up to expectations

1 far from expectations

N/A not available

Quality and organization of the visits to facility *

5 above expectations

4 completely up to expectations

3 meeting expectations

2 rarely up to expectations

1 far from expectations

N/A not available

Comments / please describe what we can improve

Logistics

Delivery times *

5 above expectations

4 completely up to expectations

3 meeting expectations

2 rarely up to expectations

1 far from expectations

N/A not available

Promptness in phone replies *

5 above expectations

4 completely up to expectations

3 meeting expectations

2 rarely up to expectations

1 far from expectations

N/A not available

Our reliability in critical situations *

5 above expectations

4 completely up to expectations

3 meeting expectations

2 rarely up to expectations

1 far from expectations

N/A not available

Packaging quality upon receipt *

5 above expectations

4 completely up to expectations

3 meeting expectations

2 rarely up to expectations

1 far from expectations

N/A not available

Comments / please describe what we can improve

Quality

Response times to customer requests . *

5 above expectations

4 completely up to expectations

3 meeting expectations

2 rarely up to expectations

1 far from expectations

N/A not available

Promptness in solving possible quality problems *

5 above expectations

4 completely up to expectations

3 meeting expectations

2 rarely up to expectations

1 far from expectations

N/A not available

Extent to which our quality meets your expectations *

5 above expectations

4 completely up to expectations

3 meeting expectations

2 rarely up to expectations

1 far from expectations

N/A not available

Quality / price balance of our products *

5 above expectations

4 completely up to expectations

3 meeting expectations

2 rarely up to expectations

1 far from expectations

N/A not available

Comments / please describe what we can improve

Project development

Technical support and documentation . *

5 above expectations

4 completely up to expectations

3 meeting expectations

2 rarely up to expectations

1 far from expectations

N/A not available

Compliance with time schedules and est. costs *

5 above expectations

4 completely up to expectations

3 meeting expectations

2 rarely up to expectations

1 far from expectations

N/A not available

Ease of contact with the personnel in charge *

5 above expectations

4 completely up to expectations

3 meeting expectations

2 rarely up to expectations

1 far from expectations

N/A not available

Project development quality *

5 above expectations

4 completely up to expectations

3 meeting expectations

2 rarely up to expectations

1 far from expectations

N/A not available

Comments / please describe what we can improve

Sky Medical position vs competitors

Business Relationship *

5 above expectations

4 completely up to expectations

3 meeting expectations

2 rarely up to expectations

1 far from expectations

N/A not available

Products offered *

5 above expectations

4 completely up to expectations

3 meeting expectations

2 rarely up to expectations

1 far from expectations

N/A not available

Product Quality *

5 above expectations

4 completely up to expectations

3 meeting expectations

2 rarely up to expectations

1 far from expectations

N/A not available

Delivery and Invoicing *

5 above expectations

4 completely up to expectations

3 meeting expectations

2 rarely up to expectations

1 far from expectations

N/A not available

Quality of Relationship *

5 above expectations

4 completely up to expectations

3 meeting expectations

2 rarely up to expectations

1 far from expectations

N/A not available

Comments / please describe what we can improve

Global evaluation

Please, tick off the box corresponding to your level of satisfaction with our services *

5 above expectations

4 completely up to expectations

3 meeting expectations

2 rarely up to expectations

1 far from expectations

N/A not available

Thank you for taking this Customer Satisfaction Survey conducted by Sky Medical a.s. Your feedback is greatly appreciated to improve our performance.

Thank you for filling out the questionnaire!

About Us

This is Sky Medical

Our Value Proposition

Quality Assurance

Privacy Policy

Products

Physiology Pressure Transducer Sets

Total Parenteral Nutrition Sets

Contrast Media Delivery Sets

Fluid Transfer Sets

Contract Manufacturing

Why Contract Manufacturing

Production Services

Packaging & Labelling

Selecting a CM Partner

Services

Legal Manufacturing Services

Private Label Services

Consulting Services

Project Referencies

Consultancy & Legal Manufacturing Services

Cleanroom Facility Establishment

Thermoforming Packing Machine

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